The AI OS for Ecommerce
Powering the best ecommerce customer experiences in the world.
Multi-agent architecture
Combining a unique dataset of ecommerce conversations with proprietary LLM-based architecture to resolve customer queries.
Full control over agents, without the hassle
You need different tools to solve different queries. Some are best handled by LLM agents, some by approved workflows, and some by both. Our hybrid approach means our AI chooses the right tools at each step of the journey, while keeping conversations on track and aligned with your business rules.
Single LLM prompt
One prompt for everything
You are a customer service agent. Handle all queries including: order status, returns, refunds, exchanges, cancellations, delivery issues, product questions, payment failures, promo codes, account issues, complaintsβ¦
Brittle, hard to maintain, hallucination-prone
Orchestrator
The correct agent, every time
"Where's my order?"
Order Status Agent
π Order Status checked
π Carrier API queried
β Resolved: ETA confirmed to customer
Understanding every customer, every time
Our AI Engine extracts the right signals from every conversation: intent, emotion and visual context, before taking action.
Visual Defect Detection
With image recognition, assess customer pictures to detect product damage and flaws - automatically, at scale.
My plant arrived half wilted! π©
Defect detected
Emotion Detection
Sentiment analysis recognises the emotion behind customer messages, so responses are calibrated to match the moment.
Voice Detection
Understand what customers are saying in their own words, and respond with natural-sounding AI voice.
00:00:05
"Where is my order? I placed it last week and haven't heard anything."
00:00:10
"I can see your order is on its way β it's due to arrive Thursday. I'll send you a tracking link now."
Intent Detection
Our LLM is trained specifically on ecommerce interactions to understand customers in their own words, not just keywords.
My shoes ordered 8 days ago haven't arrived yet
Detected Intent
WISMO
WISMO
Returns
Cancel
Gathering context
We find relevant context from within your systems, and ask clarifying questions to decide the right step to take.
Are you asking about your most recent order from last Tuesday?
CUSTOMER HISTORY...
Retrieving context
Hybrid AI approach
Agents that respond, recommend, and resolve
Leveraging market-leading LLMs for tasks that require natural language and reasoning, while deterministic workflows stay in control.
Generative Agents
Specialist LLM agents perform focused tasks and respond in natural language - with guardrails to keep every response on-brand.
Where's my order? I need it by Friday.
WISMO Agent
Your order is on its way and is due to arrive Thursday. I've also flagged it as urgent with the carrier for you.
Multi-language
Understand and conduct conversations in any language - allowing a full international rollout from day one.
OΓΉ est ma commande? π«π·
注ζγ―γ©γγ§γγοΌπ―π΅
Onde estΓ‘ meu pedido? π§π·
Wo ist meine Bestellung? π©πͺ
Where is my order?
Recommendations
Provide personalised product advice and suggestions based on your product catalogue, customer history, and context of their query.
Deterministic outcomes
Processes that fully resolve customer issues
The AI Engine connects to your systems, your policies, and your team, so every conversation ends in a real resolution β not just a deflection.
Flows
Use pre-built best-practice Genius Flows for common ecommerce use cases, or build your own process automation flows from scratch.
Flow
Get Credentials
Custom
Get Carrier Storage Data
Agent Handover
When appropriate, escalate tickets to human agents with full context, ensuring a seamless handoff and full resolution every time.
I've checked your order and it looks like there's been a warehouse issue. Let me connect you with our team who can help directly.
Live Agent joined
Multiple intents
One message, multiple resolutions required
By gathering deeper context, the Orchestrator identifies ambiguous and multi intent queries in real time.
Traditional automations handle repetitive, high volume requests. DG pushes automation further into the long tail, resolving complex customer problems that would normally escalate to human agents.
I have an account I cannot get into and I also did not receive my last shipment
FAQ for account recovery
WISMO automation
β¦ Multi-intent detected
Active:
FAQ Agent
Queued:
WISMO Agent
"Where's my order?"
β Resolved
WISMO Agent
Carrier API
"Item looks damaged"
β Resolved
Warranty Agent
"I can't log into my account and haven't got my order"
β Resolved
FAQ Agent
WISMO Agent
(multi-intent)
β Every resolution within your brand guidelines
The result
Higher resolution rate, happier customers
Our hybrid approach to AI brings a higher resolution rate, greater accuracy of answers, and more predictable answers. Delight your customers with responses that stay on track and on brand.