Contact to Order Ratio Calculator

This number matters to your business. The lower the number, the more smoothly everything is running.

Use our calculator to work out your contact to order ratio, and see techniques for improving it.

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Contact to Order Ratio

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Want to know how to improve your ratio? Here are our tips ↓

Review your ticket data

Performing a ticket analysis can help you understand the questions that are coming up time and time again. Helping customers get answers to these questions without contacting your team may be easier than you think.

Highlight key details

If you see the same FAQs around orders coming up, see if you can add the relevant details to your order confirmations and other emails. Or if you see the same questions around payments, add the key information on the purchase page.

Test your knowledge base

Lots of customers would rather find the answer now, than wait for an agent to reply. So maybe they were just unable to find the information. Try and find answers to prominent questions within your knowledge base.

Look into AI

If you want to reduce your number of tickets, then AI can help you. Analyse tickets to detect patterns, and using AI Agents, resolve complex & repetitive questions. Speak to our team to get started.

Want to see it in action? Speak to our Product Experts today