The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.

Resolve customer queries round the clock

Automatically investigate and resolve your customers' concerns. From order delays, to damaged products and returns.

Go beyond the basics

Our pre-built specialist agents can get to the bottom of every issue, and take the right action to solve the problem.

Cancel my subscription
One pair is missing…
It's the wrong size
My item came broken!
Is it still in warranty?
My order hasn't arrived!

Find the right answer for every customer

A generic answer doesn't help your customers. DigitalGenius discovers the context, and takes the most appropriate action to resolve the issue.

I only received half my order. What's going on?

Two packages found

Checking delivery status

Looking up order

Find return Not received

Check with carrier

In transit: 5 days ago

Approve refund

Take the right actions in your systems

When we have found the problem, we can take the right action in your tech stack. This includes sending out replacements, cancelling orders, issuing refunds – all based on your business rules.

Up to 0% Resolution rate

Up to 0% Reduction in customer wait time

Over 0+ Integrations

Seamless customer handovers

Don’t just deflect tickets, resolve them. Sometimes the best resolution requires a human touch, so we keep your team in the loop to pick up where we left off.

Voice of the Customer

Monitor performance, identify areas for optimization, develop detailed action plans, and report back to the wider business.

Go from reactive to proactive

Take your customer experience to the next level by sending proactive messages that keep customers in the loop before they reach out

The results speak for themselves

250% more tickets handled with just 10% more staff

65% email resolution rate

30% of subscription cancellations saved by AI

85% of change items requests fully resolved

10+ languages addressed