Welcome to

The CX Collective

Where ecommerce leaders connect

We bring together Customer Experience leaders for support, learning, development, and celebration. Together we can harness the power of peer-to-peer interaction and elevate the role of CX in ecommerce.

Why join?

The CX Collective is for you if you're:

Leading or shaping customer experience in a fast-moving ecommerce brand
Looking to connect with other ambitious, forward-thinking CX professionals
Craving a space where you can share your wins, challenges, questions, and observations
Passionate about elevating CX beyond support - as a strategic, revenue-driving function

What you'll get:

Private Community Access

A curated space for meaningful conversations, knowledge-sharing, and networking

Expert-Led Sessions & Events

Join discussions with CX innovators and industry leaders

Playbooks, Templates, and Toolkits

Actionable resources to help you level up your strategy

Early Access & Beta Groups

Collaborate with DigitalGenius and peers on new ideas and tools

Recognition & Celebration

Opportunities to showcase your success, speak at events, or contribute to content

Real Connections

No noise. Just smart, driven people helping each other succeed

Topics We Explore

CX Leadership
Measuring CX
Voice of Customer
Scaling Support
AI & Automation
Career Growth
Omnichannel Support
Customer Loyalty

Powered by

DigitalGenius

We’re building this community to support the leaders who support customers - because we believe CX is the backbone of modern ecommerce. Many of our customers are already evangelists - we’re creating a space where that advocacy becomes a movement.