The AI platform for conversational commerce

Built for ecommerce. Purpose-designed AI that handles the full complexity of customer conversations from start to finish.

How it works

Tailored for ecommerce

From first message to full resolution, every layer of the platform is built to work seamlessly together to solve ecommerce questions.

CHANNELS

AI ENGINE

Embedded AI Agents
Orchestrator
Simulator
Evaluation Score

AGENT HARNESS

Flows
Deep Integrations
Schedule & Monitoring

DG DASHBOARD

Flow
Builder
Knowledge Management
Conversations
Analytics
Security
Multi-Region, Multi-User Channels

Deploy AI Agents across any channel

Your customers aren't limited to one channel, so why should your AI Agent be? As well as widely used channels like email, chat and voice, with our Headless SDK your AI can be deployed anywhere on site.

AI Agents built to resolve queries

We use a hybrid approach to AI, combining LLMs and approved workflows. Our specialist Orchestrator agent chooses the right tools in the right order by combining specialist agents with approved workflows to keep conversations on track.

Deep Integrations

Connect to your existing tech stack

DigitalGenius connects to your existing tools to perform the necessary actions to fully solve customer questions.

Agent Harness

Map the journey to full resolution

Use our agent harness to connect specialist agents, access data, and take action across your systems. With full visibility into every step, your team stays in control and your customers stay informed.

Dashboard

Manage everything from one dashboard

The DG dashboard gives you an unparalleled view into your AI Agent. Manage Flows, update knowledge sources, and see detailed analytics.

Why it works

A hybrid approach to AI is essential for CX at scale

By combining structured workflows with LLMs, brands can reliably and successfully resolve more customer conversations.

Consistently predictable

Structured workflows mean conversations flow in a predictable order, with guardrails built in, and consistent responses each time.

Scale in all directions

Our approach means more use cases, more complex processes, and more in-depth customer conversations, without losing context.

Up to date responses

By drawing on real time data, your agent gives a current answer – rather than one that's out of date and potentially incorrect.