The AI agent that is built for ecommerce, fully resolves queries, delights your customers, creates loyal customers.

Stop being reactive, start being proactive

Don’t wait for customers to reach out with issues. Keep them up to date with proactive communication.

Take action before your customers contact you

Create rules and triggers to contact customers for common pain points and one-off incidents.

How you can use proactive

You can send proactive messages to customers for any situation, including:

Detect delayed orders

Check orders daily and inform customers if their order has been stuck for several days.

Back order notifications

Let customers know when products they tried to order previously are back in stock.

Return status updates

Provide refund updates & when returns have been received back at the warehouse.

Acknowledge feedback

Follow up on feedback surveys, thanking customers and acknowledging their comments.

Blackout
agent@ai.com
to
all customers
(3 hours ago)
Thank you for your feedback. Your patience means a lot, and we'll keep working to make things easier.

Out of stock notifications

When an ordered item is out of stock, inform customers and offer a resolution.

Policy reminders

Inform customers about specific policies that relate to their orders.

Stay on top of major incidents

React quickly to disruptive incidents and keep customers well informed.

Let AI do what it does best

Automatically build email lists, begin customer conversations, and take actions based on data.

“

Proactive was one of the reasons we partnered with DigitalGenius. By deploying it, customers can self-serve and it prevents a lot of repetitive questions, allowing them to focus on the high-priority questions.

Natasha McKenna

Customer Service Systems and Operations Manager

See how you can proactively reach out to your customers