The AI Agent That Is Built For Ecommerce

Digital Genius is the ecommerce AI Agent for brands who obsess over CX.

The AI agent that fully resolves queries, delights your customers, and creates loyal customers.

Most AI agents don’t solve customers’ real problems...

Only answer surface-level questions

Many agents just use public-facing information to answer questions.

Don’t take actions that help customers

Agents can’t process warranty claims, returns, or change order details.

Focused on deflections, not resolutions

Other AI Agents are trying to keep customers away at any cost.

Digital Genius fully resolves ecommerce problems.

We’ve been solving issues for brands for over a decade. So we know the questions your customers are asking every day.

AI that understands and resolves

Balancing best-in-class generative AI models with our proprietary orchestration tools to ensure your customers get the right outcome - every time.

Integrations that go deeper and further

Your human agents need to access your tech stack to help your customers. Your AI Agent is the same. That’s why we build complex, deep integrations to your existing solutions, free of charge.

Ready-made workflows for ecommerce

We’ve distilled a decade of ecommerce expertise and created Genius Flows: best practice processes for common customer queries. Simply connect your tech stack and get automating.

We resolve the most common issues your customers face

WISMO & Order Status
  • Locate packages and issue replacements for lost deliveries.
    Where is my order?
Returns
  • Let customers return products automatically through chat.
    I want to start a return
FAQs & Policies
  • Answer common questions using your knowledge base.
Order Updates
  • Let customers edit orders round the clock.
Subscriptions
  • Allow subscription management, and prevent cancellations.
Warranty & Quality issues
  • Image recognition to confirm damage and approve claims.

Not just a chatbot. Available where your customers are.

Trusted by the world's leading brands

"Our expectations of what was possible with AI were not only met, but exceeded. We regained control of our inbox and cut customer wait times by 93%."

  • Verena Strunk-Wenzl, Global Head of DTC CX at On

"DigitalGenius has been an incredible partner - improving customer experience, enabling scale, and we've seen 600% ROI since deployment."

  • Thomas Staudte, Head of Customer Engagement

"I keep pinching myself! I can't quite believe some of the results. Our backlog and average handling time has significantly decreased."

  • SJ Gabriec, Head of CX & Fraud

"With DigitalGenius, we've freed a Supervisor from administrative tasks and it's allowed us to provide even more support to our frontline team."

  • Ren Kerekere, Senior CX & Systems Manager, Resident Home

Want to see it in action? Speak to our Product Experts today.