Insights from the voice of the customer
Turn customer conversations into insights that your business can rapidly act upon.
There’s gold in your customer conversations
Automatically analyze conversations to uncover why customers are reaching out, allowing you to detect patterns on critical issues.
How it works
Granular Analysis
Dig down into your data and build custom reports based on brands, product SKUs, carriers and anything else you care about.
Trigger Alerts
Set up alerts for real-time updates for issues affecting your customers so you can address them faster.
See Emerging Trends
See what topics are suddenly coming up more and more, and which ones are fading away.
Get deeper insights into your business
Logistics delays & failures
Compare different carriers and distribution centers and identify problems and opportunities.
Product defects
See how certain SKUs are driving more customer contacts, so you can uncover the root cause.
Website issues
Detect issues such as failing checkout pages and other errors.
Insights that drive your business forward
CX teams
Stay alert to emerging issues and give the right response faster.
Operations & logistics
Pinpoint issues with carriers, warehouses and the supply chain.
Product teams
Get feedback on product quality directly from the source.
C-Suite
See detailed insights from the voice of the customer.